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Originally Posted by AbyssUnderground
1. He didn't ask any security questions besides my name (and I'm not even the account holder yet he still spoke to me!)
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In fairness, if he was trying to sell you a phone, unless you had agreed to take a phone line, he would have no need for security questions.
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2. He quoted my phone number to me without any security (I could have been anyone!)
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Unless you have opted to be ex-directory, your number is publically available anyway.
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3. He almost signed me up for a service I didn't want without even confirming I wanted it.
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Now, that is dodgy.
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4. His abrupt exit was uncalled for. Just because I didn't satisfy his target doesn't mean he can take it out on me!
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It may have been rude, but certainly not unusual.
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5. His persistence in trying to get in touch with me. One evening a week ago he called 6 times in the space of 15 minutes, which is ridiculous.
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You sure about that? Most sales people I know skip on to the next person on the list if they get no answer, but might come back in a day or so.
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Anyone else been getting calls about services they might like, and being almost pushed into getting them without even agreeing to it? Its disgraceful. I have the right mind to complain. I'm half surprised the guy didn't try to make me upgrade my broadband too...
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I've had a similar experience with Talk Talk. I use them for voice landline calls. They had been calling me on and off for months, but missing me everytime. As I am the account holder, they refused to talk to anyone else. Finally, they got through to me and tried to sell me their crap broadband service. I said, sorry, no, I have a broadband service I am happy with. They asked which one. I replied that it was none of their business.
Finally, the call ended up with me politely pointing out that if I wanted anything from them, I would contact them. I also pointed out I had opted not to have any sales calls on the form (from them or third parties) I filled out, and if they did not honour that request I would be cancelling my contract with not only them, but also my mobile phone contract with the Carphone Warehouse. The sales guy actually said I must be mad, but they've not bothered me since.
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Originally Posted by nffc
Not if your ISP is calling you - they legally can. It's unsolicited sales calls which are illegal, not sales calls.
VM are legally permitted to call an existing customer's number if it is TPS protected even for marketing purposes - they would, however, be daft to not consider your wish not to be called especially since by registering with the TPS you have expressed a preference to not receive marketing calls.
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I could be wrong, but I believe that the DPA (1998) requires that they honour any request for them not to phone you for sales purposes. Sadly, they get around this by phoning and asking if you are happy with your services (as Talk Talk did with me).