Quote:
Originally Posted by D.Casey
Im in the same boat as you mate, I was told on friday by a VM employee that 2mb (on a 20mb) connection is fine at peak hours(4-9pm) as I pay for "up to 20mb" and in area's of quite big usage its what I should expect.
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Since they have multiple tiers of service it would not be unreasonable to expect that you should be getting *at least* what the tier below yours should be getting.
If you were on 10Mb they might have a point, but to say 2Mb on the 20Mb service is acceptable is clearly nonsense.
If it's any consolation, my 10Mb service is now considerably worse than it ever was on 4Mb, my average speed seems to be around 1.5Mb.
Currently VM seem to be going on an avoidance practice. You report the problem, they say it's their fault. You ask billing for a reduction and they tell you they have no record of the fault being reported and want you to ring faults again, then the circle continues forever.
Obviously the upgrade has been a bit of a disaster in regards to the standard of service across all tiers.