Quote:
Originally Posted by arch101
fact is we shouldn't have to "live with it" as there is more than enough resources available to them that would allow for consistency for everyone......bu like i already said it all comes down to profit, its a flawed system which coincidentally enough is also why the economy is screwed at the moment, with the way the money system works it will never be anything but screwed but those at the top as far as money goes...aren't going to want things to change
prety pointless preaching here though, but its just annoying how greed screws over everyone
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I think its the luck of the draw regarding when you call up, sometimes you get people that are really helpfull & will bend over backwards to help you... then alotta other times you get people that seem depressed to be in their job & basically are rude/don't care... hence the lad that told me 2mb on a 20mb line is perfectly exceptable at peak times.
Other time's i've called up & you'll get somebody that will send a tech, monitor your line, offer a partial refund until the problems fixed etc.
When you finally do get somebody that is willing to listen & help.. you do appreciate what a good service vm offer.
VM should send a "was you satisfied with how we dealt with your problem" form out after you've been in contact, this would soon highlight the vm employee's who just don't care.