Quote:
Originally Posted by mattdodds
One ten-minute phone call to the UK tech support and a new modem is on its way: the chap seemed to think that my 5yr old NTL:home 200 was possibly stuggling to cope with the 10MB signal. Although from their end they saw 26Db as the SNR, it was still reporting 22 through the internal cable modem status page. He was also seeing about 10% dropout on pings to the modem. All in all, pleased with that result.
I've also asked them to escalate my issues with the original support call.
Many thanks whydoIneedatech!
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Remember when your modem arrives you will need to call the Quickstart department on 0800 953 9500 and make sure you have made a note of the HFC MAC address which is on the sticker on the base so they can add it to your account for you.
Keep an eye on the SNR as well as a new modem may not fix that issue.