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JPF · 20-10-2008, 09:44

Hello,

I'm been with VM for a few weeks and am struggling to get my free wireless router. The installation guy didn't bring one and blamed sales for not putting it on the job sheet. I rang customer services and was then told that's not how it works, one has been dispatched separately as they come via normal mail. A week goes by and I'm on the phone again (about something else) and query the router; told this time that it doesn't look like one was sent, so they'll do it now... I'll believe it when I see it.

Is there a trick to this? Anyway of actually finding out if one is on it's way? I don't really want to go out and buy one as I selected the free router option on ordering, however, I'm missing my network...

Thanks,

JPF

20-10-2008, 09:44	#1
JPF Inactive Join Date: Oct 2008 Posts: 5	Free wireless router woes Hello, I'm been with VM for a few weeks and am struggling to get my free wireless router. The installation guy didn't bring one and blamed sales for not putting it on the job sheet. I rang customer services and was then told that's not how it works, one has been dispatched separately as they come via normal mail. A week goes by and I'm on the phone again (about something else) and query the router; told this time that it doesn't look like one was sent, so they'll do it now... I'll believe it when I see it. Is there a trick to this? Anyway of actually finding out if one is on it's way? I don't really want to go out and buy one as I selected the free router option on ordering, however, I'm missing my network... Thanks, JPF