Cable Forum - View Single Post - Sluggish downloads in SK5 (Stockport)

mattdodds · 20-10-2008, 08:31

One ten-minute phone call to the UK tech support and a new modem is on its way: the chap seemed to think that my 5yr old NTL:home 200 was possibly stuggling to cope with the 10MB signal. Although from their end they saw 26Db as the SNR, it was still reporting 22 through the internal cable modem status page. He was also seeing about 10% dropout on pings to the modem. All in all, pleased with that result.

I've also asked them to escalate my issues with the original support call.

Many thanks whydoIneedatech!

20-10-2008, 08:31	#5
mattdodds Inactive Join Date: Aug 2008 Posts: 10	Re: Sluggish downloads in SK5 (Stockport) - downstream SNR issue? One ten-minute phone call to the UK tech support and a new modem is on its way: the chap seemed to think that my 5yr old NTL:home 200 was possibly stuggling to cope with the 10MB signal. Although from their end they saw 26Db as the SNR, it was still reporting 22 through the internal cable modem status page. He was also seeing about 10% dropout on pings to the modem. All in all, pleased with that result. I've also asked them to escalate my issues with the original support call. Many thanks whydoIneedatech!