Cable Forum - View Single Post - No Broadband connection in Nottingham NG2 for a week

skypumpkin · 20-10-2008, 07:30

well i rang them on friday and they have told me they do not know what is wrong.
They basically told me they will run diagnostic tests for a week and then if after a week they find they can not connect us back on to the net they will let us cancel with no penalty.
If however they think we can get back the connection they will still charge us and not let us cancel.
I think if they say we can get back on and leave us with no connection i will go seek professional advise, cos as i see it they are breaking the contract, i.e will not be providing the service i pay for

20-10-2008, 07:30	#5
skypumpkin Inactive Join Date: Oct 2008 Posts: 9	Re: No Broadband connection in Nottingham NG2 for a week well i rang them on friday and they have told me they do not know what is wrong. They basically told me they will run diagnostic tests for a week and then if after a week they find they can not connect us back on to the net they will let us cancel with no penalty. If however they think we can get back the connection they will still charge us and not let us cancel. I think if they say we can get back on and leave us with no connection i will go seek professional advise, cos as i see it they are breaking the contract, i.e will not be providing the service i pay for