hi
It sometimes happens that modems are issued that haven't had their 'MAC' address added to the pool associated with being identified as legitimate VM hardware - this may have happened in your case & presumably the people responsible for doing that work don't work weekends.???
As for the router, I'm not sure what you mean by 'paperwork' - some stuff like a manual is available here
http://kbserver.netgear.com/inquira/...striction=docs