Originally Posted by Pia

Okay so maybe this isn't specific to VM but i need help with my phone!

I went to use it the other day and there was nothing, no dial tone, nothing. The phone is fine, not showing anything different on the screen.

So i checked the wires and plug, which were fine, except the wire into the wall is stuck, and i can't get it out! So i've unscrewed the front.. See pic 1...

Now i'm wondering if the bit i circled in red in pic 2 is part of the black wire one, because i may resort to a hammer soon

It's so annoying, i have spent a fortune on my PAYG mobile and i thought i'd be able to fix this myself...

What should i do?