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Ir will not work again unless a Move and Transfer is done and should in normal circumstances be done while you are on the phone.
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The "move & transfer" was supposedly all sorted out on the phone when we first called up and requested the services be transfered.I made a point of asking that we have the same phone number & email address.
I generally dont use my main VM email for very much anyway(not this time) so it`s neither here nor there but i will get round to sorting it out.
I`m still waiting on them coming and burying a few inches of the cable out on the pavement too now that i think about so i`ll wait till i`ve got a spare half a day and get on that phone.