Originally Posted by xpod

You should thank yourself lucky.
We also moved house not so long ago but we had to wait two weeks just to have our services turned on at the new place.When he did eventually come he managed the TV & BB ok but he made a right old mess of the phone,leaving both us and the new neighbour without any phone line at all.

The phones were fixed the following week but even now some 7 weeks later our own e-mail still is`nt working,not the one concerned anyway.Strangely though i can still access a long dead STB accounts email addresses from the previous house.
I just aint had the time or inclination to get on that phone about it and i also have better things to do than whine at these guys on here about it.

Originally Posted by No1VMHater

Fair enough point taken although it should be noted as detailed in the OP, that when the move and transfer was first performed it was the case that the original account had not been disabled so email was off for 5 working days before being fixed. Then after 2 weeks of working fine it went off again for no explainable reason this time with the addition issues of my wife's email alias being deleted and complete self care death on the account, with an estimated fixed of 5-10 working days.

Once might be fairly rare..twice within a one month interval..I wonder what the odds are there. Perhaps I've been very unlucky but I'm still in the dark as to the cause of the 2nd failure because no-one I've spoken to at VM can tell me what's happened. Also I'm told there has never been an alias for my wife's email on the account and this is just an incorrect statement; it was there and working fine the day before the 2nd failure.