[No1VMHater]

Fair enough point taken although it should be noted as detailed in the OP, that when the move and transfer was first performed it was the case that the original account had not been disabled so email was off for 5 working days before being fixed. Then after 2 weeks of working fine it went off again for no explainable reason this time with the addition issues of my wife's email alias being deleted and complete self care death on the account, with an estimated fixed of 5-10 working days.

Once might be fairly rare..twice within a one month interval..I wonder what the odds are there. Perhaps I've been very unlucky but I'm still in the dark as to the cause of the 2nd failure because no-one I've spoken to at VM can tell me what's happened. Also I'm told there has never been an alias for my wife's email on the account and this is just an incorrect statement; it was there and working fine the day before the 2nd failure.