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BunnyX · 18-10-2008, 16:43

Hi all,

Just over at my parents house for the weekend and have noticied that their broadband is pretty slow for 20mb. They are paying something around 40 pounds a month and the fastest I can seem to get regardless of the time of day is a fair bit under 10mb speed. I've tried calling customer support but after being on hold for 20 minutes I had an Indian woman tell me to reset my pc twice before having her tell me that I was getting an acceptable speed for 20mbit which seems to be a little bit weird...

Speedtest.net result;

From the modem web config thing;

Type : Ambit ETH/USB Combo Cable Modem

Downstream Frequency : 586750000 Hz
Downstream Receive Power Level : 1.5 dBmV
Downstream SNR : 32.6 dB

Upstream Frequency : 42800000 Hz
Upstream Transmit Power Level : 57.50 dBmV

Is this actually all they can expect for 40 quid a month or is there some kind of problem somewhere along the line that can be fixed? If this is in fact par for the course I'm going to get them off cable and switch over to adsl for half the price and roughly the same performance.

Thanks in advance to anyone who can shed some light on the situation for me.

18-10-2008, 16:43	#1
BunnyX Inactive Join Date: Mar 2006 Posts: 3	Speed problems with 20mb Hi all, Just over at my parents house for the weekend and have noticied that their broadband is pretty slow for 20mb. They are paying something around 40 pounds a month and the fastest I can seem to get regardless of the time of day is a fair bit under 10mb speed. I've tried calling customer support but after being on hold for 20 minutes I had an Indian woman tell me to reset my pc twice before having her tell me that I was getting an acceptable speed for 20mbit which seems to be a little bit weird... Speedtest.net result; From the modem web config thing; Type : Ambit ETH/USB Combo Cable Modem Downstream Frequency : 586750000 Hz Downstream Receive Power Level : 1.5 dBmV Downstream SNR : 32.6 dB Upstream Frequency : 42800000 Hz Upstream Transmit Power Level : 57.50 dBmV Is this actually all they can expect for 40 quid a month or is there some kind of problem somewhere along the line that can be fixed? If this is in fact par for the course I'm going to get them off cable and switch over to adsl for half the price and roughly the same performance. Thanks in advance to anyone who can shed some light on the situation for me.