Quote:
Originally Posted by whydoIneedatech
When it arrives you will need to call the Quickstart Department on 0800 953 9500 to have it added to your account, so be sure that you have made a note of the HFC MAC address on the base of the modem before you call.
Do not call Technical Support over a new modem as you will be transferred to Quickstart as they cannot activate your new modem. |
If a modem is swapped out because it is faulty, and not because of an install it IS Technical Support that deal with it
---------- Post added at 00:18 ---------- Previous post was at 00:17 ----------
Quote:
Originally Posted by v0id
When did they stop using RM to send out new modems then? :/
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Parcelforce haven't sent anything for Virgin since January.
Only TV Remotes are sent via the post