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Mar · 17-10-2008, 11:38

Greetings.

When
Fri Oct 17 11:20:52 2008 Fri Oct 17 11:20:52 2008 Information (7) Reset downstream scanning state!
Start, SNR drops to around 30, and Downstream Receive Power Level goes up to 14 for a milisec - looks like normal procedure during synchronizing to me.

But i assume it's not where the problem is. I belive the problem start exactly here
Fri Oct 17 11:20:20 2008 Fri Oct 17 11:20:20 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
at this point, my connection is cut of, ping won't go any further then my modem, same tracerout. I looks like modem can't get any response from "exchange"? for around 30 sec and try to reestablish connection by resync - if that make any sense.

Maybe i should ask for a new firmware? i'm just tired listening to that music on the phone, just to get "Your modem is up for 99% of the time, that is realy good!" response from tech. Yes, for the last year and a half, my modem was 100% up, for the last month it is unusable service.

17-10-2008, 11:38	#3
Mar Inactive Join Date: Oct 2008 Posts: 2	Re: Resync/disconnect issue Greetings. When Fri Oct 17 11:20:52 2008 Fri Oct 17 11:20:52 2008 Information (7) Reset downstream scanning state! Start, SNR drops to around 30, and Downstream Receive Power Level goes up to 14 for a milisec - looks like normal procedure during synchronizing to me. But i assume it's not where the problem is. I belive the problem start exactly here Fri Oct 17 11:20:20 2008 Fri Oct 17 11:20:20 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... at this point, my connection is cut of, ping won't go any further then my modem, same tracerout. I looks like modem can't get any response from "exchange"? for around 30 sec and try to reestablish connection by resync - if that make any sense. Maybe i should ask for a new firmware? i'm just tired listening to that music on the phone, just to get "Your modem is up for 99% of the time, that is realy good!" response from tech. Yes, for the last year and a half, my modem was 100% up, for the last month it is unusable service.