yes get back onto them tell them unless they re emburse you for the loss of or poor service your going else ware ..you pay for a minimum of 2 meg 4 meg or 20 meg of broadband then you should get the service you are paying for ..are you on cable or using a dongal if your on cable i would highly recomend the buffalo router we had belkin prior to the buffolo and could not get the belkin router to work
also if its your reciever that virgin have supplied its down to virgin to replace it if its faulty
Hope that helps

here is a link to the router we are using and it cost a lot less than 250 smackers
http://www.ebuyer.com/product/97222/...roduct_reviews
This happend to me and i was getting 2 meg and being billed for 4 meg they have to supply you the minimum of what they agreed ..
telephone virgin again and make your demands