Quote:
Originally Posted by cablecrazy
I really hate calling up pretending to cancel, just to get a better deal, has anyone got any tips when phoning them?
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Ok ring VM, go to the option to Leave VM. You will get a UK staff member (not the Indian team). Just say you've been with NTL / VM for xxx years & now with the Credit crunch things are tight. You saw the offer of Sweet 16 online & wanted to switch to this LOWER price. (may be tied to a 12 month deal, so check that out first).
No threat of leaving. Not too hard to ask if you can switch to Sweet 16. I know they can do it as I had it 3 months ago