I used to be on Blueyonder 20Mb (and I have been with them for over 5 years) but over the past 18 months it has gone down hill. I cut my 20Mb down to 2Mb becuase at times I wasn't getting more than 2Mb out of it (even to their own FTP).
I called their help desk in timbuktu and was told that that was acceptable for a 20Mb line!
Anyway over the past few months I have been getting really bad packet loss
I have a few examples of other days on another forum but here are todays results
ping
www.bbc.co.uk -t
Reply from 212.58.251.195: bytes=32 time=91ms TTL=119
Reply from 212.58.251.195: bytes=32 time=39ms TTL=119
Reply from 212.58.251.195: bytes=32 time=66ms TTL=119
Reply from 212.58.251.195: bytes=32 time=44ms TTL=119
Reply from 212.58.251.195: bytes=32 time=42ms TTL=119
Reply from 212.58.251.195: bytes=32 time=42ms TTL=119
Reply from 212.58.251.195: bytes=32 time=34ms TTL=119
Request timed out.
Reply from 212.58.251.195: bytes=32 time=42ms TTL=119
ping
www.hexus.net -t
Reply from 195.78.94.240: bytes=32 time=63ms TTL=49
Reply from 195.78.94.240: bytes=32 time=43ms TTL=49
Reply from 195.78.94.240: bytes=32 time=45ms TTL=49
Reply from 195.78.94.240: bytes=32 time=53ms TTL=49
Reply from 195.78.94.240: bytes=32 time=31ms TTL=49
Request timed out.
Reply from 195.78.94.240: bytes=32 time=48ms TTL=49
Reply from 195.78.94.240: bytes=32 time=49ms TTL=49
So, I thought I would plug right into the modem and not use my router
ping
www.bbc.co.uk
Reply from 212.58.253.67: bytes=32 time=35ms TTL=119
Request timed out.
Reply from 212.58.253.67: bytes=32 time=43ms TTL=119
Reply from 212.58.253.67: bytes=32 time=30ms TTL=119
So, after them saying all about these speed tests sites not being right etc etc I thought I would ping their internl FTP server. This would prove that VM are right and that any issues anyone ever has is outside of their network!
Reply from 194.117.143.71: bytes=32 time=17ms TTL=61
Request timed out.
Reply from 194.117.143.71: bytes=32 time=24ms TTL=61
Reply from 194.117.143.71: bytes=32 time=25ms TTL=61
errrr....no. So it just goes to show you that I still get loss to their internal FTP and I am plugged directly into the modem.
A traceroot shows me that its the first hop that is the issue
tracert
www.bbc.co.uk
1 <1 ms <1 ms <1 ms Linksys.jayhome [xxxxxxxxxxx]
2 35 ms * 55 ms 10.5.0.1
Modem Info
Frequency 331000000 Hz
LockedSignal to Noise Ratio 37
dBPower Level -2 dB
Channel ID 3
Frequency 23000000 Hz
RangedPower Level 41 dBmV