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paul_hadley · 15-10-2008, 13:11

I had the same problem that truey2k mentioned.

Then it just cut out altogether on Sunday night.

So I left it and when I got home on Monday evening it was all back up and running (it was reporting it had been connected for about 20 hours so it must have come back up in the early hours of Monday morning).

I haven't been getting the 10 second dropouts since either.

I wonder if Virgin just took down the broadband service for an hour or two on Sunday night to fix the dropouts problem?

Anyway, it's all fine for me now.

Interestingly when it was completely down the cable modem status page (through the IP address) said I was denied access to the Virgin Media network.

And something else strange I noticed - I think the MAC address of my cable modem must have changed as the one I had saved away on my wireless router for the cable modem was completely different.

15-10-2008, 13:11	#24
paul_hadley Inactive Join Date: Mar 2004 Services: Sky TV, Virgin ADSL2+ and Virgin phone Posts: 210	Re: Internet cutting out I had the same problem that truey2k mentioned. Then it just cut out altogether on Sunday night. So I left it and when I got home on Monday evening it was all back up and running (it was reporting it had been connected for about 20 hours so it must have come back up in the early hours of Monday morning). I haven't been getting the 10 second dropouts since either. I wonder if Virgin just took down the broadband service for an hour or two on Sunday night to fix the dropouts problem? Anyway, it's all fine for me now. Interestingly when it was completely down the cable modem status page (through the IP address) said I was denied access to the Virgin Media network. And something else strange I noticed - I think the MAC address of my cable modem must have changed as the one I had saved away on my wireless router for the cable modem was completely different.