Quote:
Originally Posted by Impz2002
i can see thier point as if they reset your modem it will most likely solve the issue but they want to be able to have networks look at it to see why it happens. Its obviously a bug in the UBR and i agree they should be proactively addressing this issue with Cisco.
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They already know why it happens. it's a bug that can be fixed if they apply the fix given to them. and even if they don't know why it happens, why should a customer have to lose all their bandwidth that contradicts the contract terms, just so they can stand back and monitor?
Apply the fix and work from there.