Cable Forum - View Single Post - Would it be useful if you knew you were STMed?

Chuck · 14-10-2008, 22:55

This seems to be a hot topic but would it help customers and Virgin alike if they added some kind of notification process? For example send an email if you have reached your limit telling you when the STM will end, or even when you are nearing it?

Or they could add the ability in selfcare for people to see what they have downloaded over time so they understand what is going on? I have no idea if this is possible withthe kit Virgin have or how much it would cost!

14-10-2008, 22:55	#1
Chuck Inactive Join Date: Oct 2008 Services: Virgin TiVo and V+ XL Basic Phone 60mbps Broadband Posts: 47	Would it be useful if you knew you were STMed? This seems to be a hot topic but would it help customers and Virgin alike if they added some kind of notification process? For example send an email if you have reached your limit telling you when the STM will end, or even when you are nearing it? Or they could add the ability in selfcare for people to see what they have downloaded over time so they understand what is going on? I have no idea if this is possible withthe kit Virgin have or how much it would cost!