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Wendy Lipscombe · 13-10-2008, 23:11

Hi

I would be grateful if anyone could tell me exactly what Virgin Media are responsible for repairing as regards telephone faults. Having reported a fault last Thursday we eventually had a visit from Virgin Media Engineers today. We were told the fault was inside the house but any extension sockets were no longer their responsibilty - they promptly disconnected telephone extensions which we have had working for years and suggested we bought Dect Phones. We were told they only had 20 mins allocated to each job and that included driving time between jobs and that they couldn't get involved with extensions.

Thanks for any advice or information.

Wendy

13-10-2008, 23:11	#1
Wendy Lipscombe Inactive Join Date: Oct 2008 Posts: 2	Virgin Media Fault Repair Hi I would be grateful if anyone could tell me exactly what Virgin Media are responsible for repairing as regards telephone faults. Having reported a fault last Thursday we eventually had a visit from Virgin Media Engineers today. We were told the fault was inside the house but any extension sockets were no longer their responsibilty - they promptly disconnected telephone extensions which we have had working for years and suggested we bought Dect Phones. We were told they only had 20 mins allocated to each job and that included driving time between jobs and that they couldn't get involved with extensions. Thanks for any advice or information. Wendy