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STM has an extremely low fault rate, far less that any other technology in use on our network and it's benefits have allowed us to offer 4-10mpbs upgrades across the customer base.
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I think he's confirming that the reason for STM is so that they can enroll more customers.
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Those who have been effected by incorrect triggers are few and far between but we will always raise them as soon as they are reported and get their profiles reset back to full throughput.
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We are unable to "unmoderate" you and we are also unable to tell how much you have downloaded or uploaded until 8am the following day.
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Difference of opinion there. if you are STMd incorrectly you have to wait till it's over and it will be removed itself anyway. there is no resetting back to full throughput by support at all.
---------- Post added at 11:22 ---------- Previous post was at 11:20 ----------
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Originally Posted by Chris
Does anyone know ... ?
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Doesn't ADSL side of Virgin limit you to 80kbps for a few days if you hit a set limit?