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Old 12-10-2008, 22:31   #16
whydoIneedatech
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Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
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Re: Have you been STMd incorrectly?

Quote:
Originally Posted by Fatec View Post
Not exactly, just alot of calls about "slow" speeds which is usually STM but VM doesn't tell them about that now do they
Not if diagnosed correctly and you can usually find out within minutes of the call starting with the online tools we use, because if it was STM the would be no need to prolong the call.
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