Quote:
Originally Posted by whydoIneedatech
the quoted figures by Virgin regards Traffic Management is that only 5% of the total Broadband customers get STM, that is out of over 3 million subscribers, so that is around 190,000 people in any one period, now that is a lot of people and the is no dispute there, just putting a figure on it nothing else, so do not shoot the messenger.
It is rare that we get a call asking about STM, it can be checked but a start time is not always available to the CSR.
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Not exactly, just alot of calls about "slow" speeds which is usually STM but VM doesn't tell them about that now do they
