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12-10-2008, 22:09

the quoted figures by Virgin regards Traffic Management is that only 5% of the total Broadband customers get STM, that is out of over 3 million subscribers, so that is around 190,000 people in any one period, now that is a lot of people and the is no dispute there, just putting a figure on it nothing else, so do not shoot the messenger.

It is rare that we get a call asking about STM, it can be checked but a start time is not always available to the CSR.

12-10-2008, 22:09	#14
whydoIneedatech Guest Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles Posts: n/a	Re: Have you been STMd incorrectly? the quoted figures by Virgin regards Traffic Management is that only 5% of the total Broadband customers get STM, that is out of over 3 million subscribers, so that is around 190,000 people in any one period, now that is a lot of people and the is no dispute there, just putting a figure on it nothing else, so do not shoot the messenger. It is rare that we get a call asking about STM, it can be checked but a start time is not always available to the CSR.