I feel your pain ..
I too have posted to VM several times , Called Support 50+ times , now resulted to using the Newsgroup support to help get a fix on the exactly same problem.
My connection dies and i cant game between 6pm and 10pm (approx)
All i get is Fonejacker guy telling me to "Unplug your modem sir " or " Reboot your pc sir" total waste of time..
I know 3 online gamers close to were i live and also my bro-in-law who all suffer the same and at the same times ..