Quote:
Originally Posted by fugu
is there any way to get out of the contract?
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http://www.ofcom.org.uk/complain/int...celled/spoken/
Ofcom's advice on your next step
Problems with your internet service - Internet service bill and contract issues
If your Internet Service Provider refuses to resolve your concerns -
or says there is nothing it can do - then please make a formal complaint to the company. You should find details of how to do this on your Internet Service Provider’s website. If you can’t find these details, the company’s customer service staff will tell you how to make a formal complaint.
Basically it boils down to you proving that the product you pay a monthly charge for is not living up to the purpose it's purchased for. And as `multi-player gaming' is listed as one the uses of the internet in the code of practice. Make a formal complaint first and see what comes back, then if you don't like what VM come back with you start getting Ofcom involved or the Alternative Dispute Resolution (ADR) middleman to see what they can do for you.
section 4.1 - The Internet
http://allyours.virginmedia.com/pdf/...f_practice.pdf
Hope this helps.