[Markjp]

On In an Hour has given me some good advice, but unfortunately he can't help me any further because he is based in the NW and I am in the South.

"hi mark,
have just checked your acc,there has been no work booked on your acc since 05/09 which was the fault techs visit.i am in the NW myself and as so cannot do anything locally for you.if you post my findings maybe an employee from your region could do something,failing that you could ring up and say youve spoken to an engineer and you need them to book a 2 man repull as your original cable has had a temp repair,try not to let them send you another fault tech as you will have to wait again for his app.
if you do have to wait for the engineer visit there is an emergency repull procedure he could action in severe cases like yours.
paul. "

Is there a VM employee in the South (I'm in West Sussex) that can help?

Or maybe someone from the Cable Forum team can assist.

Thanks

Mark