[Paul K]

[edited reference to op]Aren't you a charmer lol. I can understand your annoyance but if that's how you respond to people on the phone and then subsequently talk about them then I think you may need to mature a little bit before stepping out into the big bad world. Your high ping is not the end of the world and isn't even that bad to be honest, pursue the fault through the proper channels, make a formal written complaint by all means but showing people doing their job a bit of courtesy would go a long way to helping you.