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fugu · 10-10-2008, 16:53

ARGGGH!

after phoning tech support once again i was told that my area is oversubscribed and nothing would be done until january at the earliest. But i can give you Ã‚Â£10 credit to your account....

So i turned it down and thought i would just cancel it and head over to be*. When calling to cancel, the guy i spoke to said theres nothing wrong with my area (contradicting what tech support just told me). I then mentioned the upstream being too high on my modem, to which he put me on hold and went to ask tech support to look at it, when he returned he told me my modem was fine, there was nothing he could do. So i said i would like to cancel my contract and he replied that he cant do that as im in a 12 month contract, leaving me with unusable internet (for gaming which is what i mainly use it for). I carryed on explaining how my service has changed over the last month and he went on telling me there was nothing he could do. So i ask to speak to his supervisor, who will call me back tonight (i doubt)

is there any way to get out of the contract? when they are providing me with less than 1/2 the speed advertised most nights?

10-10-2008, 16:53	#9
fugu Inactive Join Date: Jun 2008 Posts: 38	Re: Bad ping and speeds ARGGGH! after phoning tech support once again i was told that my area is oversubscribed and nothing would be done until january at the earliest. But i can give you Ã‚Â£10 credit to your account.... So i turned it down and thought i would just cancel it and head over to be*. When calling to cancel, the guy i spoke to said theres nothing wrong with my area (contradicting what tech support just told me). I then mentioned the upstream being too high on my modem, to which he put me on hold and went to ask tech support to look at it, when he returned he told me my modem was fine, there was nothing he could do. So i said i would like to cancel my contract and he replied that he cant do that as im in a 12 month contract, leaving me with unusable internet (for gaming which is what i mainly use it for). I carryed on explaining how my service has changed over the last month and he went on telling me there was nothing he could do. So i ask to speak to his supervisor, who will call me back tonight (i doubt) is there any way to get out of the contract? when they are providing me with less than 1/2 the speed advertised most nights?