I bit more transparency in how they deal with technical issues i.e passing the buck and blaming your pc, and no scripts.
Open and honest about, if your new and want to sign up, they will check say "but the area is oversubscribed" if it is, if not fine and dandy
Can't say if i want anything changed on the Tv side as i dropped that back in feb, but even then i was a tad miffed at the number of breaks in programmes, especially since i was paying more for that than my TV fee.
I would honestly suggest thay stopped 50meg, until the oversubscription in areas has been sorted out, so average jo can get what they pay for.
I can see the point in stopping the non DD charge, it penalises quite a number of people.