Quote:
Originally Posted by whydoIneedatech
They have to have so many complaints in order to trigger an Outage, till then you have to wait otherwise they would have so many minor faults under investigation that they would run out of resources.
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I understand the reasoning behind it, it's just the way she phrased it I suppose that annoyed me. It came across as less "I'm sorry, but we need more complaints before we can do anything" and more "Shut up and keep paying".
I got a response today to the email I'd sent in about it, so we'll see how that pans out I suppose.
Are the others who were suffering from this problem still experiencing it or is it just me now?