Cable Forum - View Single Post - Telewest cleardown (hangup) line signalling

m419 · 09-10-2008, 16:49

You might need to get a an engineer out to change the channel at the junction boxes outside. I know that after a call has ended it would make a clicking sound or say the other person has cleared and then click off. The engineer changed the channel which our phone line was using and it has since stopped doing that, so when we call somewhere, the other person sometimes cannot hear what I am saying and cuts off saying 'Sorry lines are busy please try later after 10 seconds, this is probably because the exchange/billing system does not recognise it as connected call.

I would suggest that you call 0800-953-2800 and get technical assistance if you are a business customer or 151 from the Virgin/NTL:Telewest line or 0845-454-1111 for residential faults and technical support.

09-10-2008, 16:49	#2
m419 Inactive Join Date: Jul 2005 Location: London Services: BT Broadband,BT Anytime calls,Sky entertainment extra HD,Vodafone pay monthly Posts: 1,512	Re: Telewest cleardown (hangup) line signalling You might need to get a an engineer out to change the channel at the junction boxes outside. I know that after a call has ended it would make a clicking sound or say the other person has cleared and then click off. The engineer changed the channel which our phone line was using and it has since stopped doing that, so when we call somewhere, the other person sometimes cannot hear what I am saying and cuts off saying 'Sorry lines are busy please try later after 10 seconds, this is probably because the exchange/billing system does not recognise it as connected call. I would suggest that you call 0800-953-2800 and get technical assistance if you are a business customer or 151 from the Virgin/NTL:Telewest line or 0845-454-1111 for residential faults and technical support.