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fugu · 09-10-2008, 10:16

Hi,

Over the past couple of weeks my 10meg internet has been getting worst and worst, and for the past few 5 days i can no longer play online games from about 3pm-1am (main use of my bb) due to loosing connection to servers. After jumping through the hoops for tech support they told me that there was a problem in the area (after initially telling me the area was ok) and to call back in 2 days if its still bad....sounded like a fob off.

At this time (9:30am) i can dl at full speed, and pings are not too bad ~45 to a gameserver which was used to be ~35 a month ago.

my UBR is Client Host Name: cpc2-port2-0-0-cust***.cos2.cable.ntl.com

last night between 9:30pm-10pm i done some traceroutes, downloads and pings:

Pinging http://gamefiles.virginmedia.com [208.69.34.132] with 32 bytes of data:

Request timed out.
Reply from 208.69.34.132: bytes=32 time=61ms TTL=53
Reply from 208.69.34.132: bytes=32 time=118ms TTL=53
Reply from 208.69.34.132: bytes=32 time=81ms TTL=53

Ping statistics for 208.69.34.132:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 61ms, Maximum = 118ms, Average = 86ms

Pinging http://gamefiles.virginmedia.com [208.69.34.132] with 32 bytes of data:

Reply from 208.69.34.132: bytes=32 time=77ms TTL=53
Reply from 208.69.34.132: bytes=32 time=32ms TTL=53
Reply from 208.69.34.132: bytes=32 time=26ms TTL=53
Reply from 208.69.34.132: bytes=32 time=159ms TTL=53

Ping statistics for 208.69.34.132:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 159ms, Average = 73ms

Tracing route to www.bbc.net.uk [212.58.251.195]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 275 ms 28 ms 21 ms 10.72.164.1
3 98 ms 161 ms 66 ms cosh-t2cam1-b-v110.network.virginmedia.net [80.3.162.177]
4 118 ms 217 ms 259 ms cosh-t2core-b-ge-wan81.network.virginmedia.net [195.182.182.5]
5 59 ms * 25 ms gfd-bb-b-so-700-0.network.virginmedia.net [62.253.188.253]
6 130 ms 80 ms * redb-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
7 160 ms 216 ms 197 ms 212.58.239.249
8 80 ms 46 ms 96 ms 212.58.238.149
9 24 ms 96 ms 100 ms 212.58.239.62
10 25 ms 163 ms 97 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.

and downloaded a 461mb demo from gamefiles at ~300KB/s

Modem Config:

Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -5.2 dBmV
Downstream SNR : 33.2 dB

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 22200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 59.0 dBmV
Upstream Mini-Slot Size : 2

e2a: its a foxconn 256 modem

i think the upstream power level is high? but would this only effect it during in busy times? as it seems ok at the moment

cheers
fugu

09-10-2008, 10:16	#1
fugu Inactive Join Date: Jun 2008 Posts: 38	Bad ping and speeds Hi, Over the past couple of weeks my 10meg internet has been getting worst and worst, and for the past few 5 days i can no longer play online games from about 3pm-1am (main use of my bb) due to loosing connection to servers. After jumping through the hoops for tech support they told me that there was a problem in the area (after initially telling me the area was ok) and to call back in 2 days if its still bad....sounded like a fob off. At this time (9:30am) i can dl at full speed, and pings are not too bad ~45 to a gameserver which was used to be ~35 a month ago. my UBR is Client Host Name: cpc2-port2-0-0-cust**.cos2.cable.ntl.com last night between 9:30pm-10pm i done some traceroutes, downloads and pings: Pinging http://gamefiles.virginmedia.com [208.69.34.132] with 32 bytes of data: Request timed out. Reply from 208.69.34.132: bytes=32 time=61ms TTL=53 Reply from 208.69.34.132: bytes=32 time=118ms TTL=53 Reply from 208.69.34.132: bytes=32 time=81ms TTL=53 Ping statistics for 208.69.34.132: Packets: Sent = 4, Received = 3, Lost = 1 (25% loss), Approximate round trip times in milli-seconds: Minimum = 61ms, Maximum = 118ms, Average = 86ms Pinging http://gamefiles.virginmedia.com [208.69.34.132] with 32 bytes of data: Reply from 208.69.34.132: bytes=32 time=77ms TTL=53 Reply from 208.69.34.132: bytes=32 time=32ms TTL=53 Reply from 208.69.34.132: bytes=32 time=26ms TTL=53 Reply from 208.69.34.132: bytes=32 time=159ms TTL=53 Ping statistics for 208.69.34.132: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 26ms, Maximum = 159ms, Average = 73ms Tracing route to www.bbc.net.uk [212.58.251.195] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 275 ms 28 ms 21 ms 10.72.164.1 3 98 ms 161 ms 66 ms cosh-t2cam1-b-v110.network.virginmedia.net [80.3.162.177] 4 118 ms 217 ms 259 ms cosh-t2core-b-ge-wan81.network.virginmedia.net [195.182.182.5] 5 59 ms 25 ms gfd-bb-b-so-700-0.network.virginmedia.net [62.253.188.253] 6 130 ms 80 ms * redb-ic-1-as0-0.network.virginmedia.net [62.253.185.78] 7 160 ms 216 ms 197 ms 212.58.239.249 8 80 ms 46 ms 96 ms 212.58.238.149 9 24 ms 96 ms 100 ms 212.58.239.62 10 25 ms 163 ms 97 ms www-vip.telhc.bbc.co.uk [212.58.251.195] Trace complete. and downloaded a 461mb demo from gamefiles at ~300KB/s Modem Config: Downstream Lock : Locked Downstream Channel Id : 4 Downstream Frequency : 586750000 Hz Downstream Modulation : QAM64 Downstream Symbol Rate : 6952 Ksym/sec Downstream Interleave Depth : taps12Increment17 Downstream Receive Power Level : -5.2 dBmV Downstream SNR : 33.2 dB Upstream Lock : Locked Upstream Channel ID : 2 Upstream Frequency : 22200000 Hz Upstream Modulation : QPSK Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 59.0 dBmV Upstream Mini-Slot Size : 2 e2a: its a foxconn 256 modem i think the upstream power level is high? but would this only effect it during in busy times? as it seems ok at the moment cheers fugu