Contacted CS again tonight. They apologised for the fact the no one had phoned me but couldn't tell me why!
Anyway I got bounced back between faults and CS each one saying they needed to speak to the other to get authorisation for an engineer to come out to replace the cable. Eventually after a lot of wrangling they agreed to book an engineer, but they couldn't confirm that this would be to replace the cable! They said they would find out and phone me back within half an hour. Well that was over 2 hours ago and I've had no call.
I wasted well over half an hour on the phone and I dont feel I've got anywhere, I don't suppose I will ever get a call back. Seems like a tactic they use just to end the call.
To answer 'Feenix' The original engineer said the repair was temporary and agreed to arrange for the cable to be replaced. We are already experiencing a buzzing noise on the telephone which has got worse since it has been raining the last few days. Part of the cable has been wrapped in insulating tape but part of the individual telephone wires are exposed.
I really don't know what to do next. I cant afford to spend 30mins plus every night on to CS going round and round in circles.
Mark