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Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.
Open a browser and in the address bar put> 192.168.100.1 password and username are both root if required.
What I want you to post is the Downstream and the Upstream plus what model the modem is for me thanks.
DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER
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And in order to check your speed use this link below, if you call in they will ask you to run this as well.
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If you are a Virgin Media customer then the best speedtest is from the link below.
Have you tried going to this link to check your speeds
http://gamefiles.virginmedia.com/
click on blueyondergames>demos>then click on at least 2 large files around 400/500 mb and save them to your desktop, and then wait a couple of minutes then write down the transfer rates on the files that are running > times them by 8 and you will get a truer download speed.
Remember to stop and delete the files.
i.e : 250kbps X 8 = 2MB, 500kbps X 8 = 4MB, 1250kbps X 8 = 10MB, 2500kbps X 8 = 20MB
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