Hi
I have tried over and over again to get virgin media to sort out my internet i am paying for the 20MB service but i never seem to get that speed.
I have been on the phone with them till the early hours of the morning trying to get them to admit its a problem with them and not my PC!
my Modem stats are:
Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 3.6 dBmV
Downstream SNR : 41.2 dB
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 22200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 45.5 dBmV
Upstream Mini-Slot Size : 2
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1530
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant
Please can somebody help and tell me if it is VM's problem
Thanks