Quote:
Originally Posted by nefu
I think they do, whenever the deal I am on seems like poor value I call and negotiate a better one. If people are happy with their deal (which, after all, we all signed up to) Virgin can leave them on the existing rate.
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I have, in the past, negotiated or been offered 'deals' to compensate for poor service or to retain my custom. In actual fact these 'deals' have always either mysteriously stopped after a couple of months or just weren't applied at all.
They are really just a ploy to 'spin' you along to the next 'coming-soon' 'improvement' to the service designed to actually allow you to receive what you have been paying for all along.
Of course all these 'deals' are being subsidised by the regular customers who are not on deals and pay through the nose for what is, in quite a few instances, an inferior service.
