Thread: Cable Cut - Engineer No Show
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Old 04-10-2008, 23:08   #3
on in an hour!
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Join Date: Apr 2007
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on in an hour! has reached the bronze age
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Re: Cable Cut - Engineer No Show
Quote:
Originally Posted by Markjp View Post
Hi

I like others here I accidently cut through the cable to our house when digging over the front border.

We had a temporary repair done back in early Sept and that engineer booked us in for a new cable to be laid yesterday 2 Oct. However know one showed up When my wife phoned CS they said they had no record of a booking being made. They logged a customer complaint and said someone would phone us within 24 hours. Well suprise suprise they haven't! I phoned back this evening and now I'm being told that I should waith 72 hours for a call back.

Does anyone know what the official response time is for a customer complaint?

Is there any other route I can take to get the cable replaced?

Regards
mark
,if you PM your Acc No i can have a look tomorrow if anythin was booked to be done at your address, then we can take it from there
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