Thread: Cable Cut - Engineer No Show
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Old 04-10-2008, 21:01   #2
fixerman
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Re: Cable Cut - Engineer No Show
Quote:
Originally Posted by Markjp View Post
Hi

I like others here I accidently cut through the cable to our house when digging over the front border.

We had a temporary repair done back in early Sept and that engineer booked us in for a new cable to be laid yesterday 2 Oct. However know one showed up When my wife phoned CS they said they had no record of a booking being made. They logged a customer complaint and said someone would phone us within 24 hours. Well suprise suprise they haven't! I phoned back this evening and now I'm being told that I should waith 72 hours for a call back.

Does anyone know what the official response time is for a customer complaint?

Is there any other route I can take to get the cable replaced?

Regards

Mark

The coaxial cable should be incased in a green flexible conduit to give it mechanical protection. Was this the situation in your garden? If not the break is down to them as the cable was not properly protected. It is reasonable to expect people to dig over their gardens.
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