Hi
I like others here I accidently cut through the cable to our house when digging over the front border.
We had a temporary repair done back in early Sept and that engineer booked us in for a new cable to be laid yesterday 2 Oct. However know one showed up
When my wife phoned CS they said they had no record of a booking being made. They logged a customer complaint and said someone would phone us within 24 hours. Well suprise suprise they haven't! I phoned back this evening and now I'm being told that I should waith 72 hours for a call back.
Does anyone know what the official response time is for a customer complaint?
Is there any other route I can take to get the cable replaced?
Regards
Mark