Quote:
Originally Posted by Gary L
I've just listened to part 1. whilst I agree with the OP about having a valid complaint. there's no point in telling all that to the guy on the other end of the phone. it was the cancellation man who just listens and is nice by saying something just to let you know he's still listening and hasn't gone to make a cup of tea 
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The OP also has his own Agenda and a Grudge against his former employers and as we do are only told what he actually wants us to know we can not be sure of the validity of his rant.