I think they gave you the best oportunity to put forward your point in the right place.....
as you like analogies, here is one: its like asking to check in for a plane ticket at a hospital check in desk.....
seriously, just take your complaint to there, and sign the relevant petitions about it, or better still show them how upset you are by walking to another provider.
moaning about a vm moderation policy on a vm site that is not cf is just a bit weird....
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