Cable Forum - View Single Post

smiffy92 · 01-10-2008, 13:11

Hi all,

I'm moving house in a couple of weeks and thought I'd downgrade my services to save some money.

I asked for just the phone and 2mbit BB and was told I would have to pay Ã‚Â£21 - I enquired as to why I couldn't get it for 16.50 like on the special offers on their web page and was told I had to pay more because I was an existing customer.

When I asked if I could disconnect and then re-connect as a new customer I was told because I'd been a previous customer it would take 6 months to re-connect me as they'd need to carry out credit checks??? Is this true - do they really take 6 months?

I'm seriously considering moving because at the 20 quid price point theres more tempting offers out there.

Cheers

Smiffy

01-10-2008, 13:11	#1
smiffy92 Inactive Join Date: Oct 2008 Posts: 1	Moving house Hi all, I'm moving house in a couple of weeks and thought I'd downgrade my services to save some money. I asked for just the phone and 2mbit BB and was told I would have to pay Ã‚Â£21 - I enquired as to why I couldn't get it for 16.50 like on the special offers on their web page and was told I had to pay more because I was an existing customer. When I asked if I could disconnect and then re-connect as a new customer I was told because I'd been a previous customer it would take 6 months to re-connect me as they'd need to carry out credit checks??? Is this true - do they really take 6 months? I'm seriously considering moving because at the 20 quid price point theres more tempting offers out there. Cheers Smiffy