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Re: Mail Shot Arrived Today
Quote:
Originally Posted by DerekRothwell
My point is that I am billed £25 plus the £11.0 phone line, which is considerably more than some people pay as new customers. Virgin seem to, in my opinion, simply view existing customers of long standing in paticular, as a cash cow. If they are able to offer far lower billing to new clients, then surely they must be making extremley high margin off those of us on full rate.
Irritating to say the least.
Perhaps more peple like myself need to get a bit morehard nosed, and confront Virgin, with threats to take custom elsewhere.
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But remember, your threat may have to be fulfilled (or withdrawn) - why confront, when you can ask nicely. 
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