Oh goodie, I'm in exactly the same boat as the OP (reconnected after failing to pay bill today). TV and phone back on within 2 hours (by 4pm today), BB stuffed, using 56K dial up, which is pants.
However, it's useful to know the information which has been imparted in this thread- I will ring up tomorrow and get them to send me a new modem. What a bizarre workround.... (yes, I'm ex-NTL)
Just sorry the OP had to go through all the pain to get to a resolution - but I'm genuinely grateful, anyway
