[Kazzie]

The new modem that was supposed to sort out the above problem arrived today.

My sister installed it, rang VM and registered the modem. When she tried to go on the net she was taken to the 'Broadband' activation page. She then recieved a message saying something like 'Oops, looks like you are using an unsupported version of Windows. Please ring us on this number which shouldn't cost more that £1 a minute'!

She rang them and was told as she was running Windows ME she wouldn't be able to connect with them anymore. She asked why, if that was the case, she was able to connect with them before they cut her off, and using the same OS. She was told that she must have been using a different modem to the one thay have sent her today, even though she told them it is exactly the same type of modem she was using last week! She was then told that there was nothing they could do.

She then rang customer services to cancel her account. This took an hour, and she was cut off several times. When she finally got through she was told by the person handling her call that they had never heard of this problem before!

My Sister is not in the best of health and has been left frustrated and in tears by the level of incompetence in dealing with her complaint. She has been with them for about 10 years and last week was the only time she had had her service cut through late payment, and this was only for one day.

Please, is there anyone out there who could possibly shed some light on what is going on.