Quote:
Originally Posted by WHISTLED
Churn has never been better actually. Even Non pay is pretty good unlike the market model.
As if a whole department including hundreds of normal Customer Care that are cross trained were all signed out.
Obviously a fault and by the sounds of it the IVR was trying to connect you to an individual extension not a hunt group. They took plenty of calls.
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I didn't think VM had faults? There's never been one when I've phoned up to say the service isn't working - it's all fibre optic you know!