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29-09-2008, 22:27

This only ever happens to EX-NTL customers and it means you are stuck in what is called a "Walled Garden" and the Activation process just goes into a loop, the easiest way to resolve this issue is to swap the modem and this should sort you out, and that is how I would have handled this and I would have sent an engineer out to lessen the impact on you the customer.

29-09-2008, 22:27	#2
whydoIneedatech Guest Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles Posts: n/a	Re: stuck in Internet limbo This only ever happens to EX-NTL customers and it means you are stuck in what is called a "Walled Garden" and the Activation process just goes into a loop, the easiest way to resolve this issue is to swap the modem and this should sort you out, and that is how I would have handled this and I would have sent an engineer out to lessen the impact on you the customer.